The New HR Must-Have: Responsible AI Experiences

81% of HR leaders say data privacy, security, and customization are
non-negotiable in any AI solution.

But not every healthcare platform is built with these priorities at the
core. When evaluating AI for your benefits strategy, here’s what to look
for:

• Independent certifications like HIPAA, SOC 2 Type II, HITRUST, and
  ISO 27001 to ensure data is protected at every step.
• Internal governance that provides oversight, accountability, and
  ongoing system testing to monitor AI performance and safety.
• Models trained on your actual benefits ecosystem—not generalized
  data—to deliver guidance that’s relevant to your workforce.
• Full transparency on data origins—where it comes from, how it’s
  created, and how it’s used within the AI system.

Learn more about what it takes to deliver responsible AI experiences.