To manage rapid growth and increasing demands for transparency, the City of Manteca, CA, needed to modernize its public records request process. This case study details how Assistant City Clerk Marco Martinez implemented NextRequest, transforming a manual, time-consuming workflow into a streamlined, automated system that significantly reduced fulfillment times and enhanced public accessibility.
In this content, you will learn:
- How NextRequest helped Manteca cut its average request fulfillment time from two weeks to a much shorter, more efficient timeline.
- The benefits of integrated redaction tools and automated acknowledgments, which save significant time and ensure compliance.
- How a centralized platform for all records and communications simplifies tracking, improves accountability, and provides a clear audit trail.
- The advantages of a cloud-based, device-flexible solution that allows staff to manage deadlines and work from anywhere with ease.