Many public sector professionals face a growing sense of dread when dealing with Freedom of Information Act (FOIA) requests, a challenge fueled by surging volumes, increasing complexity, and outdated manual processes. This guide provides a strategic roadmap for local governments to overcome FOIA-related stress, save time, and build a reputation for transparency and efficiency.
In this content, you will learn:
- The key factors driving FOIA-related stress, including a surge in request volume and complexity, which often overwhelms agencies with limited staff.
- How a manual process of redacting documents and tracking requests in spreadsheets leads to inefficiencies, missed deadlines, and a lack of accountability.
- A four-step plan for tackling records requests with confidence, from streamlining your FOIA workflow to building a culture of continuous improvement.
- How a solution like CivicPlus NextRequest can automate these manual challenges, reducing administrative workload and enabling faster, more compliant responses.