Discover three simple website updates that improve resident experience and boost public trust.
Your agency’s website is a key tool for delivering public services, sharing information, and building public trust with residents. This eBook breaks down key findings from our recent nationwide survey, in partnership with CivicPulse(opens in a new tab)—highlighting three high-impact updates that you can prioritize to improve your site’s performance and better meet resident needs. In this eBook you’ll find recommendations for:
- Improving existing content to ensure information is accurate, easy to understand, and aligned with what residents are searching for.
- Improving general user experience such as enhancing navigation, providing mobile responsiveness, and meeting accessibility standards to serve all residents effectively.
- Creating new content for residents to fill gaps with relevant resources such as FAQs, calendars, maps, and multilingual support.