Zoom recognized in the 2025 Gartner® Magic Quadrant™ for CCaaS
Innovation, speed, and AI built into its core. Discover how Zoom is
reshaping customer experience.
We’re honored to be recognized in the 2025 Gartner® Magic
Quadrant™ for Contact Center as a Service (CCaaS)–just three years
after launch. Zoom CX was built from the ground up with native AI, rapid
innovation, and simplicity at scale to help brands connect with
customers in smarter, faster ways.
Download the full report to explore:
- Key trends shaping the future of customer experience
- Analyst insights on evaluated CCaaS providers
- Why Zoom was recognized for our ability to execute and
completeness of vision
Gartner Disclaimer:
Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason
Bridge, Megan Marek Fernandez, Pri Rathnayake, Pankil Sheth, September 10th,
2025.
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This graphic was published by Gartner, Inc. as part of a larger research document
and should be evaluated in the context of the entire document. The Gartner
document is available upon request from Zoom.