Korean Air, serving 117 cities across 40 countries, faced a critical
challenge: their 24/7 contact center was being slowed down by legacy
infrastructure. Agents struggled with 7-minute boot times, frequent “blue
screen” interruptions, and bulky hardware that cluttered their desks.
In this exclusive case study, CIO Choi HeeJung reveals the strategic
decision to deploy ChromeOS and how it transformed their operations.
Download the full story to discover:
- Immediate Efficiency Gains: How switching to Chromeboxes
slashed boot times from 7 minutes to seconds, allowing agents to
handle more calls and multitask effectively. - The “Zero-Touch” Deployment: Learn how Korean Air rolled out
devices that were ready out of the box, with zero downtime for
manual imaging or OS installation. - Security Without the Downtime: See how a 24/7 operation
eliminated the need for scheduled maintenance windows and third-
party antivirus software by leveraging ChromeOS’s built-in security. - AI-Ready Infrastructure: Discover how Korean Air is using Gemini
for Google Workspace to help agents draft emails, translate
inquiries, and search internal data instantly.
Don’t let legacy systems ground your productivity. Read the case study
to see the roadmap for a modern, cloud-first workforce.