About this talk
Customer and employee expectations are undergoing a fundamental reset. Driven by the rise of AI, digital engagement is shifting from a series of fragmented touchpoints into a continuous, always-on conversation. But delivering highly personalized, adaptive experiences can bring unpredictability into enterprise operations. To ensure interactions are seamless and reliable, businesses need connectivity and edge computing frameworks that process data in real time.
Join us for a discussion on how AI is reshaping experience design and what technology leaders must do to support it. We will explore how to build resilient infrastructure capable of maintaining performance under real-world variability.
We’ll cover:
- Why delivering an always-on experience has become a prerequisite for business growth, directly impacting conversion, retention, and satisfaction
- Strategies for designing systems that seamlessly manage context and adapt to unpredictable customer journeys
- The role of edge computing and low-latency connectivity in delivering real-time personalization
- How application-aware performance and proactive monitoring keep critical interactions fast and reliable
- What the shift toward continuous experiences means for C-suite leaders
Speaker:
- Brian Klinger, Brian Klinger, Sr. Strategic Partnerships Executive, Comcast Business Global Solutions