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White Paper: The ROI of 311 CRM Technology

by admin0808

Validate your investment in relationship and request management technology The single, most effective way for municipalities to boost resident engagement, trust, and satisfaction is to offer exceptional customer service experiences at every interaction and government...

Taking Control of the Narrative: A Local Government Playbook for Resident Request Management

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by admin0852

Discover how to channel resident concerns and feedback directly to your local government departments, away from the chaos of social media. Learn practical strategies for building trust and improving service efficiency in your community. Welcome...

Creative Uses for 311 & Citizen Requests with CivicPlus 311 CRM

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by admin01009

311 CRM tools offer a unique and efficient line of communication between residents and their government. Our technology experts developed this infographic highlighting the top 10 resident requests, emergency management uses, and unique ways to...

Retail Identity Fraud Prevention: A Checklist to Protect Your Business and Customers

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by admin0505

Online shopping is booming — and so is retail fraud. From fake account sign-ups and loyalty point theft to account takeovers and bot-driven scams, fraudsters are targeting retailers at every stage of the customer journey....

Tariff Management Guide

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by admin0730

Navigate Complexity with Confidence Today’s tariff environment is creating new challenges for supply chain management, pricing strategies, and long-term business planning. To respond effectively, companies need more than guesswork—they need accurate data and powerful analytics....

MBA For Lunch

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by admin0872

Essential Finance Insights in Just an Hour For a Chief Financial Officer, an MBA is one of the most valuable credentials. But most CFOs—and busy executives—don’t have the time to pursue an advanced degree. That’s...

Love Mondays

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by admin0686

Find Purpose. Enjoy Mondays. A Career and Culture Guide for Finance Leaders What if your career brought more than just results—but real meaning? In this guide, author and finance executive Ron Monteiro shares a step-by-step approach to...

C-Suite Risk Management Checklist

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by admin04470

Is Your Business Ready for What’s Next? If you’re a business leader, you’ve probably got a running mental list of concerns—and it changes constantly. Inflation may have dropped from the top slot, but it hasn’t...

Forrester Consulting study shows 163% ROI.

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by admin0510

An independent look at the benefits, costs and risks. Palo Alto Networks commissioned Forrester Consulting to examine the potential return on investment by deploying software firewalls. Learn how a composite organization achieved 163% ROI for...

From Digital to Agentic Transformation

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by admin0404

Embracing the Future of AI Agentic AI represents a groundbreaking shift in the business landscape, transforming how companies operate, innovate, and compete. Unlike traditional automation, AI agents are capable of autonomous action, real-time adaptation, and...