In this guide, we’ll show you how to build a virtual agent that’s easy toset up and your customers will actually want to use. Showcasing our next-generation Zoom Virtual Agent, we’ll share use cases that...
Your Practical Guide to AI in the Contact Center AI is essential for the future of customer experience—but where to start? Our guide, Getting Started with Contact Center AI is packed with tips to simplify...
Discover three simple website updates that improve resident experience and boost public trust. Your agency’s website is a key tool for delivering public services, sharing information, and building public trust with residents. This eBook breaks...
Embrace emerging tech with a formal policy for generative AI use. Generative AI is everywhere. Hundreds of millions of people around the world have used solutions like ChatGPT, and your staff members are likely among...
Intro to key regulations, upcoming deadlines, and accessibility benefits for residents Web accessibility is a design practice that helps ensure equal access to online information and services. It’s generally considered a best practice for all...
Opioid use disorder (OUD) continues to carry significant clinical and economic impact across the U.S. healthcare system. Leveraging a large, nationally representative database, this white paper examines differences in OUD-related hospitalizations and treatment patterns across...
Content moderation is often seen merely as brand protection, but it’s a powerful, overlooked tool for driving marketing KPIs. This guide reveals how effective, human-intelligent moderation—when planned proactively—can transform social channels into a source of...
Pharma marketers often miss valuable opportunities by keeping social media comments turned off, treating moderation as a compliance-only commodity. This guide reveals how a strategic approach to content moderation unlocks the true value of pharma social...
For pharma marketers, content moderation has long felt like a necessary sacrifice, but it’s now evolving into a core marketing asset. This eBook reveals how leading pharma brands are redefining moderation as a strategic function...
Advanced Practice Providers (APPs) like NPs and PAs are reshaping the U.S. healthcare system, but pharma’s traditional physician-first marketing playbook is failing to reach this influential group. This eBook provides a strategic imperative for pharma...