How to Build a ZVA Your Customers Will Use
In this guide, we’ll show you how to build a virtual agent that’s easy toset up and your customers will actually want to use. Showcasing our next-generation Zoom Virtual Agent, we’ll share use cases that...
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Getting Started with Contact Center AI
Your Practical Guide to AI in the Contact Center AI is essential for the future of customer experience—but where to start? Our guide, Getting Started with Contact Center AI is packed with tips to simplify...
Resident-First Design: Easy Website Updates That Matter
Discover three simple website updates that improve resident experience and boost public trust. Your agency’s website is a key tool for delivering public services, sharing information, and building public trust with residents. This eBook breaks...
Generative AI Policy Template
Embrace emerging tech with a formal policy for generative AI use. Generative AI is everywhere. Hundreds of millions of people around the world have used solutions like ChatGPT, and your staff members are likely among...
Web Accessibility 101: A Beginner’s Guide for Local Government Leaders
Intro to key regulations, upcoming deadlines, and accessibility benefits for residents Web accessibility is a design practice that helps ensure equal access to online information and services. It’s generally considered a best practice for all...
Trends in Opioid Use Disorder Diagnoses, Hospitalizations, and Receipt of Treatment in the U.S., 2021-2024
Opioid use disorder (OUD) continues to carry significant clinical and economic impact across the U.S. healthcare system. Leveraging a large, nationally representative database, this white paper examines differences in OUD-related hospitalizations and treatment patterns across...
Moderation: Driving Business Beyond Brand Protection
Content moderation is often seen merely as brand protection, but it’s a powerful, overlooked tool for driving marketing KPIs. This guide reveals how effective, human-intelligent moderation—when planned proactively—can transform social channels into a source of...
Content Moderation Unlocks the Value of Pharma Social Media
Pharma marketers often miss valuable opportunities by keeping social media comments turned off, treating moderation as a compliance-only commodity. This guide reveals how a strategic approach to content moderation unlocks the true value of pharma social...
Pharma Moderation: From Risk Mitigation to Marketing Engine
For pharma marketers, content moderation has long felt like a necessary sacrifice, but it’s now evolving into a core marketing asset. This eBook reveals how leading pharma brands are redefining moderation as a strategic function...
The APP Imperative: Why Pharma Needs a New Marketing Playbook
Advanced Practice Providers (APPs) like NPs and PAs are reshaping the U.S. healthcare system, but pharma’s traditional physician-first marketing playbook is failing to reach this influential group. This eBook provides a strategic imperative for pharma...