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Overcoming FOIA Paranoia

by admin0751

Many public sector professionals face a growing sense of dread when dealing with Freedom of Information Act (FOIA) requests, a challenge fueled by surging volumes, increasing complexity, and outdated manual processes. This guide provides a...

Understanding How Integrated Experiences Impact Community Safety and Development

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by admin0888

An infographic illustrating the value of solutions that streamline local government operations to meet safety and development goals. Local governments across the country are dealing with the negative effects of fragmented processes. Having manual workflows...

Innovative Solutions to Common Community Development Challenges

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by admin0751

Don’t let outdated processes and other obstacles stand in the way of your community’s growth and development initiatives. From dealing with resource constraints to navigating complex regulations, community development comes with many challenges. But that...

Code Enforcement Best Practices

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by admin0950

A public sector guide to ensuring compliance and safety This white paper presents a comprehensive overview of code enforcement in the public sector, offering insights into its critical role in maintaining safety, standards, and compliance...

2025 State of Social Media Report

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by admin0666

Social media is now the primary connection between government agencies and their communities, but public communicators face a complex landscape of rising expectations and compliance demands. This 2025 State of Social Media Report, based on a...

A PIO’s Guide to Social Media Strategy, Engagement, and Compliance

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by admin0630

Engaging residents and building trust on social media is a challenge for public information officers (PIOs), but it’s essential for modern governance. This guide provides a strategic roadmap for creating a social media presence that...

Emergency Communication Preparedness Checklist

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by admin0645

Timely and clear communication is a critical responsibility for government agencies during crises, but without a solid plan, it can lead to dangerous confusion. This self-assessment checklist helps government communication leaders evaluate their emergency preparedness,...

First Amendment Fundamentals When Using Social Media

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by admin0850

In a digital world where government social media pages have become a public forum, agencies are struggling to balance free speech with content moderation. This guide demystifies the First Amendment for public sector social media, providing...

A University in Washington State Needed to Turn Over All of Their Facebook and X DMs—Here’s How They Did It

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by admin0788

Social media has become a battleground for public discourse, and for a large public university, this shift created a critical challenge: how to moderate conversations while remaining compliant with public records laws. This case study...

Your AI transformation will fail because you’re solving the wrong problem

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by admin0869

“95% of AI pilots are failing — not because the tech isn’t ready, but because leaders aren’t. Heather Conklin, CEO of Torch, explains why transformation starts with people, not platforms.” Organizations that treat AI adoption...