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Navigating Global Trade: 3 Insights for Leaders

by admin01318

3 Strategies to Streamline Trade Operations and Strengthen Agility Organizations across industries are navigating the rapidly evolving dynamics of global trade. To remain competitive, business leaders must reimagine how they manage supply chains, model market...

The Future of Work: Leveraging the Potential of Generative AI

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by admin01231

Drive productivity and human engagement in the age of AI Generative AI is transforming how we work — shifting the focus from automation to augmenting human intelligence. As these tools scale, the challenge lies in guiding...

Is your contact center future ready?

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by admin01197

Is your contact center future-ready? Updated for 2025: From siloed systems to connected experiences and how agentic AI sets the new standard. Customer experience is at a turning point. Despite heavy investments, many brands still...

How to Build a ZVA Your Customers Will Use

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by admin0913

In this guide, we’ll show you how to build a virtual agent that’s easy toset up and your customers will actually want to use. Showcasing our next-generation Zoom Virtual Agent, we’ll share use cases that...

Getting Started with Contact Center AI

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by admin0992

Your Practical Guide to AI in the Contact Center AI is essential for the future of customer experience—but where to start? Our guide, Getting Started with Contact Center AI is packed with tips to simplify...

Resident-First Design: Easy Website Updates That Matter

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by admin01456

Discover three simple website updates that improve resident experience and boost public trust. Your agency’s website is a key tool for delivering public services, sharing information, and building public trust with residents. This eBook breaks...

Generative AI Policy Template

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by admin01194

Embrace emerging tech with a formal policy for generative AI use. Generative AI is everywhere. Hundreds of millions of people around the world have used solutions like ChatGPT, and your staff members are likely among...

Web Accessibility 101: A Beginner’s Guide for Local Government Leaders

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by admin01230

Intro to key regulations, upcoming deadlines, and accessibility benefits for residents Web accessibility is a design practice that helps ensure equal access to online information and services. It’s generally considered a best practice for all...

Trends in Opioid Use Disorder Diagnoses, Hospitalizations, and Receipt of Treatment in the U.S., 2021-2024

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by admin01184

Opioid use disorder (OUD) continues to carry significant clinical and economic impact across the U.S. healthcare system. Leveraging a large, nationally representative database, this white paper examines differences in OUD-related hospitalizations and treatment patterns across...

Moderation: Driving Business Beyond Brand Protection

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by admin01285

Content moderation is often seen merely as brand protection, but it’s a powerful, overlooked tool for driving marketing KPIs. This guide reveals how effective, human-intelligent moderation—when planned proactively—can transform social channels into a source of...