Understand the fundamentals of network communication with this guide to the OSI model. What you’ll learn: The 7 layers of the OSI model and their functions. How the OSI model helps with troubleshooting and security....
Category : Technology
Protect your valuable data with this comprehensive guide to Data Loss Prevention (DLP). Learn about: The causes of data loss. Key components of a DLP strategy. Best practices for implementing DLP. How to measure DLP...
Empower your team with essential cybersecurity knowledge. This interactive guide includes hands-on exercises and practical advice to help you: Identify and prevent cyber threats. Create strong passwords and use MFA. Develop a security-first culture. Respond...
Did you know that GenX is faster to switch brands after a negative experience compared to GenZ? Or that older generations are more likely to expect their issues to be resolved in 20 minutes or...
In today’s competitive landscape, customer experience (CX) is the key to standing out. But where to start? Our CX Use Case Guide is your roadmap to understanding how to deliver exceptional customer interactions across every...
Companies sell products, but brands sell experiences, and that’s what people stay for. Enter the era of the Experience Economy, where forward-thinking brands ensure consistency across every touchpoint and build trust through personalized and transparent...
Artificial Intelligence Is Transforming the Contact Center Are You Ready for the Revolution?
The contact center is being primed for an AI-powered transformation butare you set up for success? How are other businesses implementing AI intheir contact centers? What do you need to have in place for AI...
Generative AI is taking the world by storm. However, one of the first challenges organizations face in deploying large language models (LLMs) in their corporate environment is how to make LLMs understand their proprietary enterprise...
Scale GenAI with AI agents Explore AI agents By 2027, 99% of global enterprises will be using GenAI — but many will struggle to scale their projects. Gaps in infrastructure and data integration can lead...
The best introduction to lakehouses In just a few years, the data lakehouse has quickly become the new paradigm for enterprise data architecture. Newly updated, The Data Lakehouse For Dummies is both an introduction to data lakehouses...