Discover how industry leaders are redefining CX with AI Get inspired by five trailblazing organizations transforming customer and employee experiences with AI-powered innovations Elevate your customer and employee experience strategies with insights from real success...
Category : Technology
Choosing the right contact center platform is a critical step for any business. With a broad range of customer experience (CX) solutions available—from comprehensive platforms to specialized tools—it can be challenging to identify the ideal...
Implement agentic AI with your consumers in mind Agentic AI is the future of customer interactions, yet trust remains fragile. Discover why building guardrails isn’t just smart; it’s essential. These insights are drawn from a...
Canadian consumers desire more than just seamless customer experiences; they value empathy, knowledgeable support and the ability to speak with a real person when it matters. “The State of Customer Experience: Canada” report reveals how...
As organizations rush to adopt AI, the demand for robust governance has never been more urgent. This Forrester report, “AI Governance Solutions Landscape,” analyzes a rapidly evolving market, revealing why AI governance is a strategic...
AI systems are no longer theoretical targets — they’re already being exploited. From jailbreaks and prompt injections to data leaks and agent manipulation, attackers are using simple language to probe and break systems once thought...
“95% of AI pilots are failing — not because the tech isn’t ready, but because leaders aren’t. Heather Conklin, CEO of Torch, explains why transformation starts with people, not platforms.” Organizations that treat AI adoption...
AI is a powerful driver of innovation, but it can introduce an invisible risk: unintentional data leaks. These leaks are often self-inflicted when employees, customers or partners unintentionally expose sensitive data through AI tools. Systems...
Innovation, speed, and AI built into its core. Discover how Zoom is reshaping customer experience. We’re honored to be recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)–just three years...
Fraud has changed—and it’s not slowing down. Coordinated attacks using AI and synthetic identities are outpacing siloed, rule-based defenses. In Plaid’s new whitepaper with Javelin, you’ll learn how top teams are: Combining identity, device, behavior,...