Wayne County, NC, Drives Trust and Transparency Goals with Integrated Solutions and Services from CivicPlus®

To truly build public trust and engagement, local governments must go beyond just providing information—they need to listen to their communities and act on what they learn. This guide reveals how Wayne County, NC, leveraged Community Engagement Consulting to gain invaluable insights, enabling them to better align their messaging and improve service delivery for their over 117,000 residents.

In this content, you will learn:

• How quantitative and qualitative research provides hard data on resident sentiment and media consumption, guiding a more effective communication strategy.
• The benefits of using an integrated platform that connects agendas, meetings, websites, and ordinances to boost transparency and streamline internal processes.
• How a centralized, keyword-searchable system makes it easier for residents to access public records, leading to a reduction in public record requests.
• The value of a customer-service-oriented partnership that offers dedicated support, ensuring a seamless experience with an integrated suite of solutions.