A University in Washington State Needed to Turn Over All of Their Facebook and X DMs—Here’s How They Did It

Social media has become a battleground for public discourse, and for a large public university, this shift created a critical challenge: how to moderate conversations while remaining compliant with public records laws. This case study reveals how the university found peace of mind by implementing a Social Media Archiving solution, which enabled them to preserve digital content and respond to complex public records requests with ease.

In this content, you will learn:

• How a Social Media Archiving solution helps public institutions navigate First Amendment standards and the risk of public records requests for deleted social media content.
• The key features of the solution, including the ability to archive a wide range of content—from posts and comments to direct messages and images.
• How a university archives nearly 3,700 pieces of content every month and was able to quickly fulfill a complex request from a major publication.
• The benefits of a partner who helps you ensure compliance, traceability, and simplified record fulfillment, providing a sense of “insurance” in an era of increasing scrutiny.