Evaluating whether your municipal website meets the rapidly evolving expectations of today’s tech-savvy residents is critical to maintaining a reliable digital front door. This high-value guide provides an actionable assessment checklist to help you identify if an outdated site is bottlenecking internal operations and hindering community trust.

What you will learn:

• Resident-Centered Design Metrics: How to evaluate your current desktop and mobile user experiences to ensure residents can intuitively navigate core public services.
• Automated Accessibility Systems: Strategies to integrate hands-free workflows that maintain ADA and WCAG compliance across video, text, and PDF assets.
• AI-Powered Content Strategies: How to leverage built-in AI tools to improve information clarity, streamline staff editing processes, and boost visibility in modern search engines.
• Operational Service Integration: Techniques for centralizing digital forms, permit transactions, and citizen notifications into a single, high-efficiency platform.