Permitting departments frequently struggle with staffing constraints, rising application volumes, and fragmented communication that lead to costly delays and community frustration. Download this comprehensive checklist from CivicPlus to audit your agency’s permitting lifecycle, eliminate review bottlenecks, and establish a consistent, predictable workflow.

Key takeaways from this resource include:

• Strategies to optimize intake and submission, establishing structured digital portals with clear document requirements to prevent time-consuming back-and-forth with applicants.
• Best practices for routing and cross-departmental coordination, eliminating reliance on side emails through automated notifications and defined approval stages.
• Techniques for enhancing transparency and communication, enabling staff and applicants to track real-time application milestones while reducing routine status inquiries.
• Frameworks for measuring performance and identifying bottlenecks, equipping leadership with the operational metrics needed to prepare workflows for advanced automation.