{"id":28449,"date":"2026-04-07T16:11:54","date_gmt":"2026-04-07T16:11:54","guid":{"rendered":"https:\/\/excelwhitepapers.com\/insights\/?page_id=28449"},"modified":"2026-04-07T16:23:41","modified_gmt":"2026-04-07T16:23:41","slug":"resident-trust-begins-with-web-accessibility","status":"publish","type":"page","link":"https:\/\/excelwhitepapers.com\/insights\/resident-trust-begins-with-web-accessibility\/","title":{"rendered":"Resident Trust Begins with Web Accessibility"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"28449\" class=\"elementor elementor-28449\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec0d74c e-flex e-con-boxed e-con e-parent\" data-id=\"ec0d74c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b67d138 elementor-widget elementor-widget-spacer\" data-id=\"b67d138\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f03f294 animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"f03f294\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Resident Trust Begins with Web Accessibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e39e22 animated-fast elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"6e39e22\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sponsored by<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f9f693 animated-fast elementor-invisible elementor-widget elementor-widget-image\" data-id=\"5f9f693\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/excelwhitepapers.com\/insights\/wp-content\/uploads\/2025\/10\/CivicPlus-Logo.webp\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-635fc7f e-flex e-con-boxed e-con e-parent\" data-id=\"635fc7f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ccb0447 e-con-full e-flex e-con e-child\" data-id=\"ccb0447\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fa4be5 elementor-widget elementor-widget-image\" data-id=\"1fa4be5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"738\" height=\"567\" src=\"https:\/\/excelwhitepapers.com\/insights\/wp-content\/uploads\/2026\/04\/Resident-Trust-Begins-with-Web-Accessibility.webp\" class=\"attachment-large size-large wp-image-28451\" alt=\"\" srcset=\"https:\/\/excelwhitepapers.com\/insights\/wp-content\/uploads\/2026\/04\/Resident-Trust-Begins-with-Web-Accessibility.webp 738w, https:\/\/excelwhitepapers.com\/insights\/wp-content\/uploads\/2026\/04\/Resident-Trust-Begins-with-Web-Accessibility-300x230.webp 300w\" sizes=\"(max-width: 738px) 100vw, 738px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e90e3d elementor-widget elementor-widget-text-editor\" data-id=\"0e90e3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The\u00a0<strong>Resident Trust Begins with Web Accessibility<\/strong>\u00a0report highlights how 88% of residents who find their municipal website easy to navigate report significantly higher levels of trust in local government. As 2026 and 2027 deadlines approach, this study examines why website quality is seen as a direct reflection of leadership and how officials can overcome common staffing and budget barriers.<\/p><p><strong>Download this report to discover:<\/strong><\/p><ul><li><div><strong>The Trust-Usability Correlation:<\/strong>\u00a0Data-driven insights into how accessible services influence public perception and resident engagement.<\/div><\/li><li><div><strong>Adoption and Awareness Gaps:<\/strong>\u00a0Why only 13% of officials are familiar with recent DOJ updates and how to bridge the gap toward compliance.<\/div><\/li><li><div><strong>Overcoming Operational Barriers:<\/strong>\u00a0Strategies to tackle the top challenges facing municipalities, including financial constraints and limited staff training.<\/div><\/li><li><div><strong>A Path to Seamless Compliance:<\/strong>\u00a0How hands-off remediation and instant PDF conversions help your team meet legal requirements without needing technical expertise.<\/div><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8a0df7 e-con-full e-flex e-con e-child\" data-id=\"a8a0df7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a217d5e elementor-widget elementor-widget-wpforms\" data-id=\"a217d5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"wpforms-css-vars-elementor-widget-a217d5e\">\n\t\t\t\t.elementor-widget-wpforms.elementor-element-a217d5e {\n\t\t\t\t--wpforms-field-border-radius: 5px;\n--wpforms-button-border-radius: 10px;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-28456\"><form id=\"wpforms-form-28456\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"28456\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/insights\/wp-json\/wp\/v2\/pages\/28449\" data-token=\"b99bac194564a74fa1e91d758d1357b3\" data-token-time=\"1794492131\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\">\t\t<div id=\"wpforms-28456-field_8-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"8\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-28456-field_8\" >name Phone Checkboxes<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-28456-field_8\" class=\"wpforms-field-medium\" name=\"wpforms[fields][8]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-28456-field_1-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"1\"><div class=\"wpforms-field-layout-rows wpforms-field-large\"><div class=\"wpforms-layout-row\"><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-28456-field_2-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-28456-field_2\">First name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-28456-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" aria-errormessage=\"wpforms-28456-field_2-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\"><div id=\"wpforms-28456-field_3-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-28456-field_3\">Last name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-28456-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" aria-errormessage=\"wpforms-28456-field_3-error\" required><\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-28456-field_4-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-28456-field_4\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-28456-field_4\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][4]\" spellcheck=\"false\" aria-errormessage=\"wpforms-28456-field_4-error\" required><\/div><div id=\"wpforms-28456-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-28456-field_5\">Phone number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-28456-field_5\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-28456-field_5-error\" required><\/div><div id=\"wpforms-28456-field_6-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-28456-field_6\">Company name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-28456-field_6\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][6]\" aria-errormessage=\"wpforms-28456-field_6-error\" required><\/div><div id=\"wpforms-28456-field_7-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"7\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Checkboxes<\/legend><ul id=\"wpforms-28456-field_7\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-28456-field_7_1\" name=\"wpforms[fields][7][]\" value=\"By submitting this form, you agree to have your contact information, including email and phone, processed by TopicPro and the sponsors of this page for the purpose of following up on your professional interests.*  &lt;br&gt;&lt;br&gt;    TopicPro needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time.    For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our    &lt;a href=&quot;https:\/\/www.topicpro.com\/terms-and-conditions?__hstc=38277052.27bb944866dcd09322d0a632927dc543.1626468982944.1626881133220.1626927807844.11&amp;__hssc=38277052.14.1626927807844&amp;__hsfp=3977307905&quot; target=&quot;_blank&quot; style=&quot;color:#d87d8c; text-decoration:underline;&quot;&gt;      Terms of Use   &lt;\/a&gt;    &amp;    &lt;a href=&quot;https:\/\/www.topicpro.com\/privacy-policy&quot; target=&quot;_blank&quot; style=&quot;color:#d87d8c; text-decoration:underline;&quot;&gt;      Privacy Policy   &lt;\/a&gt;.\" aria-errormessage=\"wpforms-28456-field_7_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-28456-field_7_1\">By submitting this form, you agree to have your contact information, including email and phone, processed by TopicPro and the sponsors of this page for the purpose of following up on your professional interests.*  <br><br>    TopicPro needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time.    For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our    <a href=\"https:\/\/www.topicpro.com\/terms-and-conditions?__hstc=38277052.27bb944866dcd09322d0a632927dc543.1626468982944.1626881133220.1626927807844.11&amp;__hssc=38277052.14.1626927807844&amp;__hsfp=3977307905\" target=\"_blank\" style=\"color:#d87d8c;text-decoration:underline\">      Terms of Use   <\/a>    &amp;    <a href=\"https:\/\/www.topicpro.com\/privacy-policy\" target=\"_blank\" style=\"color:#d87d8c;text-decoration:underline\">      Privacy Policy   <\/a>.<\/label><\/li><\/ul><\/fieldset><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-28456-field_8-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-28456-field_8-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-28456-field_8-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"28456\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/excelwhitepapers.com\/insights\/wp-json\/wp\/v2\/pages\/28449\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-28456\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"SUBMIT\" aria-live=\"assertive\" value=\"wpforms-submit\">SUBMIT<\/button><img decoding=\"async\" src=\"https:\/\/excelwhitepapers.com\/insights\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Resident Trust Begins with Web Accessibility Sponsored by The\u00a0Resident Trust Begins with Web Accessibility\u00a0report highlights how 88% of residents who [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-28449","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/excelwhitepapers.com\/insights\/wp-json\/wp\/v2\/pages\/28449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/excelwhitepapers.com\/insights\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/excelwhitepapers.com\/insights\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/excelwhitepapers.com\/insights\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/excelwhitepapers.com\/insights\/wp-json\/wp\/v2\/comments?post=28449"}],"version-history":[{"count":7,"href":"https:\/\/excelwhitepapers.com\/insights\/wp-json\/wp\/v2\/pages\/28449\/revisions"}],"predecessor-version":[{"id":28462,"href":"https:\/\/excelwhitepapers.com\/insights\/wp-json\/wp\/v2\/pages\/28449\/revisions\/28462"}],"wp:attachment":[{"href":"https:\/\/excelwhitepapers.com\/insights\/wp-json\/wp\/v2\/media?parent=28449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}